Refund and Returns Policy

At YVIGO, we want you to shop with confidence. If something isn’t right, our return and refund process is simple, fair, and transparent.

30-Day Return Window

You may request a return or refund within 30 days from the date you receive your order.

To be eligible for a return:

  • The item must be unused, unworn, and in original condition

  • The item must be returned with original packaging, tags, and labels

  • Proof of purchase (order number or receipt) is required

Non-Returnable Items

The following items are not eligible for return or refund:

  • Items damaged due to misuse, washing errors, or normal wear

  • Clearance or final sale items (if marked as such)

  • Items returned after 30 days

How to Request a Return

To start a return, please contact us at:

📧 support@yvigo.shop

Include:

  • Your order number

  • Reason for return

  • Clear photos (if the item is damaged or defective)

Our support team will review your request and provide return instructions within 1–2 business days.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.

After verification, we will offer:

  • A replacement, or

  • A full refund, depending on availability and your preference

You will not be charged for return shipping in cases of damaged or defective items.

Return Shipping

  • Customers are responsible for return shipping costs for standard returns

  • Shipping fees (if any) are non-refundable, except for damaged or incorrect items

We recommend using a trackable shipping method, as YVIGO is not responsible for lost return packages.

Refund Process

Once we receive and inspect your returned item:

  • Refunds are processed within 5–7 business days

  • Refunds will be issued to the original payment method

Please note: It may take additional time for your bank or payment provider to reflect the refund in your account.

Exchanges

If you wish to exchange an item for a different size or color, please contact us. Exchanges are subject to stock availability.

Contact Information

If you have any questions regarding returns or refunds, feel free to reach out:

Business Name: YVIGO
Address: 9602 W Milliron Rd, Cheyenne, WY 82009, United States
Phone: +1 (307) 635-7288
Email: support@yvigo.shop

At YVIGO, your satisfaction comes first. We’re committed to making every purchase a positive experience—even when returns are needed.