{"id":317,"date":"2026-01-09T21:17:56","date_gmt":"2026-01-09T21:17:56","guid":{"rendered":"https:\/\/yvigo.shop\/?page_id=317"},"modified":"2026-01-13T14:34:19","modified_gmt":"2026-01-13T14:34:19","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/yvigo.shop\/?page_id=317","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n\n\t<section class=\"section\" id=\"section_1104762676\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\"  id=\"row-2060741897\">\n\n\n\t<div id=\"col-612801342\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"gap-113910733\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-113910733 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div id=\"stack-2000661801\" class=\"stack stack-row justify-between items-stretch\">\n\t\t\n\n\t<div id=\"text-340890015\" class=\"text\">\n\t\t\n\n<h3>Refund and Returns Policy<\/h3>\n\t\t\n<style>\n#text-340890015 {\n  font-size: 1.35rem;\n  line-height: 0.75;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t\n<style>\n#stack-2000661801 > * {\n  --stack-gap: 0rem;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row row-large\"  id=\"row-586492722\">\n\n\n\t<div id=\"col-896068565\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<p data-start=\"250\" data-end=\"390\">At <strong data-start=\"253\" data-end=\"262\">YVIGO<\/strong>, we want you to shop with confidence. If something isn\u2019t right, our return and refund process is simple, fair, and transparent.<\/p>\n<hr data-start=\"392\" data-end=\"395\" \/>\n<h3 data-start=\"397\" data-end=\"423\">30-Day Return Window<\/h3>\n<p data-start=\"424\" data-end=\"515\">You may request a return or refund within <strong data-start=\"466\" data-end=\"477\">30 days<\/strong> from the date you receive your order.<\/p>\n<p data-start=\"517\" data-end=\"545\">To be eligible for a return:<\/p>\n<ul data-start=\"546\" data-end=\"742\">\n<li data-start=\"546\" data-end=\"610\">\n<p data-start=\"548\" data-end=\"610\">The item must be <strong data-start=\"565\" data-end=\"610\">unused, unworn, and in original condition<\/strong><\/p>\n<\/li>\n<li data-start=\"611\" data-end=\"684\">\n<p data-start=\"613\" data-end=\"684\">The item must be returned with <strong data-start=\"644\" data-end=\"684\">original packaging, tags, and labels<\/strong><\/p>\n<\/li>\n<li data-start=\"685\" data-end=\"742\">\n<p data-start=\"687\" data-end=\"742\">Proof of purchase (order number or receipt) is required<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"744\" data-end=\"747\" \/>\n<h3 data-start=\"749\" data-end=\"775\">Non-Returnable Items<\/h3>\n<p data-start=\"776\" data-end=\"838\">The following items are <strong data-start=\"800\" data-end=\"816\">not eligible<\/strong> for return or refund:<\/p>\n<ul data-start=\"839\" data-end=\"989\">\n<li data-start=\"839\" data-end=\"902\">\n<p data-start=\"841\" data-end=\"902\">Items damaged due to misuse, washing errors, or normal wear<\/p>\n<\/li>\n<li data-start=\"903\" data-end=\"956\">\n<p data-start=\"905\" data-end=\"956\">Clearance or final sale items (if marked as such)<\/p>\n<\/li>\n<li data-start=\"957\" data-end=\"989\">\n<p data-start=\"959\" data-end=\"989\">Items returned after 30 days<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"991\" data-end=\"994\" \/>\n<h3 data-start=\"996\" data-end=\"1025\">How to Request a Return<\/h3>\n<p data-start=\"1026\" data-end=\"1066\">To start a return, please contact us at:<\/p>\n<p data-start=\"1068\" data-end=\"1093\">\ud83d\udce7 <strong data-start=\"1071\" data-end=\"1093\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1073\" data-end=\"1091\">support@yvigo.shop<\/a><\/strong><\/p>\n<p data-start=\"1095\" data-end=\"1103\">Include:<\/p>\n<ul data-start=\"1104\" data-end=\"1200\">\n<li data-start=\"1104\" data-end=\"1125\">\n<p data-start=\"1106\" data-end=\"1125\">Your order number<\/p>\n<\/li>\n<li data-start=\"1126\" data-end=\"1147\">\n<p data-start=\"1128\" data-end=\"1147\">Reason for return<\/p>\n<\/li>\n<li data-start=\"1148\" data-end=\"1200\">\n<p data-start=\"1150\" data-end=\"1200\">Clear photos (if the item is damaged or defective)<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1202\" data-end=\"1305\">Our support team will review your request and provide return instructions within <strong data-start=\"1283\" data-end=\"1304\">1\u20132 business days<\/strong>.<\/p>\n<hr data-start=\"1307\" data-end=\"1310\" \/>\n<h3 data-start=\"1312\" data-end=\"1344\">Damaged or Defective Items<\/h3>\n<p data-start=\"1345\" data-end=\"1454\">If you receive a <strong data-start=\"1362\" data-end=\"1403\">damaged, defective, or incorrect item<\/strong>, please notify us within <strong data-start=\"1429\" data-end=\"1441\">48 hours<\/strong> of delivery.<\/p>\n<p data-start=\"1456\" data-end=\"1490\">After verification, we will offer:<\/p>\n<ul data-start=\"1491\" data-end=\"1585\">\n<li data-start=\"1491\" data-end=\"1516\">\n<p data-start=\"1493\" data-end=\"1516\">A <strong data-start=\"1495\" data-end=\"1510\">replacement<\/strong>, or<\/p>\n<\/li>\n<li data-start=\"1517\" data-end=\"1585\">\n<p data-start=\"1519\" data-end=\"1585\">A <strong data-start=\"1521\" data-end=\"1536\">full refund<\/strong>, depending on availability and your preference<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1587\" data-end=\"1670\">You will not be charged for return shipping in cases of damaged or defective items.<\/p>\n<hr data-start=\"1672\" data-end=\"1675\" \/>\n<h3 data-start=\"1677\" data-end=\"1698\">Return Shipping<\/h3>\n<ul data-start=\"1699\" data-end=\"1864\">\n<li data-start=\"1699\" data-end=\"1775\">\n<p data-start=\"1701\" data-end=\"1775\">Customers are responsible for return shipping costs for standard returns<\/p>\n<\/li>\n<li data-start=\"1776\" data-end=\"1864\">\n<p data-start=\"1778\" data-end=\"1864\">Shipping fees (if any) are <strong data-start=\"1805\" data-end=\"1823\">non-refundable<\/strong>, except for damaged or incorrect items<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1866\" data-end=\"1967\">We recommend using a trackable shipping method, as YVIGO is not responsible for lost return packages.<\/p>\n<hr data-start=\"1969\" data-end=\"1972\" \/>\n<h3 data-start=\"1974\" data-end=\"1994\">Refund Process<\/h3>\n<p data-start=\"1995\" data-end=\"2042\">Once we receive and inspect your returned item:<\/p>\n<ul data-start=\"2043\" data-end=\"2155\">\n<li data-start=\"2043\" data-end=\"2095\">\n<p data-start=\"2045\" data-end=\"2095\">Refunds are processed within <strong data-start=\"2074\" data-end=\"2095\">5\u20137 business days<\/strong><\/p>\n<\/li>\n<li data-start=\"2096\" data-end=\"2155\">\n<p data-start=\"2098\" data-end=\"2155\">Refunds will be issued to the <strong data-start=\"2128\" data-end=\"2155\">original payment method<\/strong><\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2157\" data-end=\"2270\">Please note: It may take additional time for your bank or payment provider to reflect the refund in your account.<\/p>\n<hr data-start=\"2272\" data-end=\"2275\" \/>\n<h3 data-start=\"2277\" data-end=\"2292\">Exchanges<\/h3>\n<p data-start=\"2293\" data-end=\"2419\">If you wish to exchange an item for a different size or color, please contact us. Exchanges are subject to stock availability.<\/p>\n<hr data-start=\"2421\" data-end=\"2424\" \/>\n<h3 data-start=\"2426\" data-end=\"2451\">Contact Information<\/h3>\n<p data-start=\"2452\" data-end=\"2531\">If you have any questions regarding returns or refunds, feel free to reach out:<\/p>\n<p data-start=\"2533\" data-end=\"2691\"><strong data-start=\"2533\" data-end=\"2551\">Business Name:<\/strong> YVIGO<br data-start=\"2557\" data-end=\"2560\" \/><strong data-start=\"2560\" data-end=\"2572\">Address:<\/strong> 9602 W Milliron Rd, Cheyenne, WY 82009, United States<br data-start=\"2626\" data-end=\"2629\" \/><strong data-start=\"2629\" data-end=\"2639\">Phone:<\/strong> +1 (307) 635-7288<br data-start=\"2657\" data-end=\"2660\" \/><strong data-start=\"2660\" data-end=\"2670\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2671\" data-end=\"2689\">support@yvigo.shop<\/a><\/p>\n<hr data-start=\"2693\" data-end=\"2696\" \/>\n<p data-start=\"2698\" data-end=\"2835\">At <strong data-start=\"2701\" data-end=\"2710\">YVIGO<\/strong>, your satisfaction comes first. We\u2019re committed to making every purchase a positive experience\u2014even when returns are needed.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1933515945\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1104762676 {\n  padding-top: 50px;\n  padding-bottom: 50px;\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-317","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/yvigo.shop\/index.php?rest_route=\/wp\/v2\/pages\/317","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/yvigo.shop\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/yvigo.shop\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/yvigo.shop\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/yvigo.shop\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=317"}],"version-history":[{"count":3,"href":"https:\/\/yvigo.shop\/index.php?rest_route=\/wp\/v2\/pages\/317\/revisions"}],"predecessor-version":[{"id":369,"href":"https:\/\/yvigo.shop\/index.php?rest_route=\/wp\/v2\/pages\/317\/revisions\/369"}],"wp:attachment":[{"href":"https:\/\/yvigo.shop\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=317"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}